Refund policy
You have 14 days after any payment to change your mind and get it back.
Last updated 31 October 2026.
14 days to change your mind
If Orrly isn’t for you, ask for a refund within 14 days of a payment and you’ll get that payment back in full. That goes for your first payment and for a renewal, monthly or yearly. You don’t have to give a reason.
How to ask
Write to support@orrly.com from the email on your account.
What happens next
The money goes back the way you paid. Your bank may take a few days to show it. The plan that payment covered ends, and your account goes back to Free.
Who refunds you
Paddle.com is our online reseller and the seller of record for every order. You buy from Paddle, so your receipt and the charge on your statement come from Paddle, and Paddle sends the refund.
Cancelling
You can cancel any time. Your plan stays on until the end of the period you’ve paid for, and then it won’t renew. Cancelling doesn’t refund a payment by itself: to get one back, ask within the 14 days.
Your rights
Nothing here takes away rights you have by law.